LEGAL
Terms & Conditions
General terms for use of the IMOC Digital website and business information.
These Terms & Conditions govern the access and use of the website, software, technology platforms, APIs, White Label solutions and digital services provided by IMOC Digital Services Private Limited (“IMOC”, “Company”, “We”, “Us” or “Our”).
By accessing, registering, purchasing or using any IMOC service, you agree to these Terms & Conditions.
1. Business Partner & White Label Services
IMOC provides B2B technology and digital service solutions to Business Partners, fintech businesses, distributors, super distributors, retailer networks, payment businesses, digital service providers and other eligible businesses.
Depending on the selected solution, IMOC may provide:
- Branded Web Platform
- Branded Mobile Application
- Admin Control Panel
- Retailer Management
- Distributor/Super Distributor Management
- Wallet & Transaction Management
- Commission Management
- Reports & Monitoring
- API/Integration support
- Selected digital and financial services
The final services and features depend on the selected package, technical feasibility, partner availability and applicable requirements.
2. Domain, Branding & Configuration
For a White Label solution, IMOC may purchase, configure or assist in configuring a domain based on the Business Partner’s approved brand name.
The Business Partner may provide its business name, logo, content and other branding material.
The Business Partner is responsible for ensuring that the provided name, logo and content do not infringe any third-party rights.
3. Services Offered
Depending on eligibility, approval and availability, IMOC may provide or facilitate services including:
Banking & Financial Services: AePS, Money Transfer, MATM/Micro ATM, Cash Deposit, Aadhaar Pay and related services.
Merchant & Payment Solutions: Payin, Payout & Settlement, Payment Gateway, QR, Sound Box and related payment solutions.
Utility Services: :Utility Services: Bill Payment.
Business Services: :PAN Services, Company Registration, Tax Filing and other business-related services.
Travel Services: IRCTC Agent ID and Travel Booking.
Additional services may be added or discontinued based on business, technical, partner, regulatory or operational requirements.
4. Business Partner Network
A Business Partner may create and manage its approved network of Retailers, Distributors and Super Distributors through the applicable platform.
Depending on the solution, information relating to KYC, wallet, transactions, charges, commissions, settlements and other operational activities may be available through the Business Partner’s Admin Panel.
5. Payin Services
Payin services may primarily be provided to eligible Business Partners using an IMOC White Label solution.
Payin may be used for approved business purposes through the applicable platform, including collection of applicable registration/service fees from Retailers, Distributors or Super Distributors and payment/collection related to approved products or services such as Mantra, MATM, Sound Box and other approved offerings.
Payin services without an IMOC White Label solution may also be facilitated through approved banking/payment partners or aggregators, subject to eligibility, approval and applicable charges.
6. Payout Services
Payout services may be provided to eligible Business Partners for approved settlement and payout requirements, including transactions related to supported AePS, MATM, UPI, Aadhaar Pay and other applicable services.
Where applicable, Payout services without an IMOC White Label solution may be facilitated through approved banking/payment partners or aggregators, subject to eligibility, approval and applicable charges.
7. Third-Party Services
Certain services may depend on banks, payment aggregators, technology providers, KYC providers, government platforms, travel operators or other authorized service partners.
Accordingly, service availability, processing time and transaction status may depend on such third parties.
8. KYC / KYB & Verification
IMOC may require KYC, KYB, business, PAN, GST, bank, identity or other documents before activating or continuing a service.
IMOC may suspend, restrict or decline services where information is incomplete, inaccurate, suspicious or does not meet applicable requirements.
9. Acceptable Use
The Business Partner shall use IMOC services only for lawful and authorized business purposes.
Fraudulent transactions, unauthorized access, misuse of services, false information, money laundering, prohibited activities or any activity violating applicable law or partner requirements is prohibited.
10. Intellectual Property
IMOC’s software, technology, APIs, website, platform structure, designs, content, systems and other intellectual property remain the property of IMOC or its respective licensors.
A White Label solution provides applicable usage rights for the agreed business purpose and does not transfer ownership of IMOC’s underlying technology.
11. Suspension / Termination
IMOC may suspend or terminate access where there is fraud or suspected misuse, false information, non-payment, violation of these Terms, security concerns, legal requirements or requirements of banking/payment/service partners.
12. Service Availability
IMOC will make reasonable efforts to provide services; however, uninterrupted availability cannot be guaranteed.
Services may be affected by bank downtime, payment networks, third-party providers, maintenance, technical issues, regulatory requirements or circumstances beyond IMOC’s reasonable control.
13. Complaints & Support
Helpdesk: [email protected]
For website-related information, service issues or transaction/amount-related complaints.
Legal: [email protected]
Grievance Officer: : Chintu Singh
Mobile : 9220199797
Email:[email protected]
14. Governing Law & Jurisdiction
These Terms shall be governed by the laws applicable in India.
Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts at New Delhi, Delhi, India.
15. Company Details
IMOC Digital Services Private Limited
Plot No. 8, Vardhman South Plaza, T/F, LSC, Sarita Vihar, New Delhi – 110076, Delhi, India.